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Professional Services
Our Consultants Work with You to Identify, Prioritize
and Act on Opportunities for Improvement Using the Industry's Best Comparative
Information
Custom Solutions
Operational Insight Services
Market Insight Services
100 Top Benchmarking Services
Clinical Insight Services
Business issues: Today's hospitals
are being asked to improve quality, reduce costs, streamline services and
target specific consumers. To do that, hospitals must ask themselves:
- How can we identify the most appropriate clinical, operational and market benchmarks to prioritize, direct and initiate improvement efforts?
- How can we translate these benchmarks into action-oriented projects to improve the bottom line, clinical effectiveness and quality of care?
- How can we secure the depth and breadth of knowledge and data resources to ensure a successful project?
Maximize opportunities: Make
the most of your time and resources with Solucient's Professional Services.
Let our consultants work with you to conduct a comprehensive analysis of
your operational, clinical and market opportunities and recommend strategic,
tactical and action steps to address those findings.
Discover the advantages:
Operational Improvement Services support your efforts to improve efficiencies and reduce costs. We'll help you maximize your experience with Solucient's ACTION O-I® product including support ranging from implementation of a benchmarking program to assisting your leadership to identify performance improvement opportunities. Solucient® can then work with you to facilitate improvement projects and mobilize toward meaningful change.
Clinical Information Services identify opportunities for clinical and quality improvement. By comparing resource and quality performance to benchmarks (local, national, 100 Top Hospitals®), we can help your organization identify and prioritize opportunities for clinical improvement. Through our review of your risk-adjusted expected complications rate index (ECRI), risk-adjusted mortality index (RAMI), expected vs. actual costs by service, DRG, ICD-9 code and physician information (where available), Solucient can lend insight to your clinical results.
Marketing and Planning Services offer detailed market and competitive information to assist in strategic planning. Market assessments provide a solid understanding of your hospital demographics, insurance coverage, inpatient utilization, hospital market share, outpatient utilization and profitability by service line. Technology influences and rate of adoption are also important elements to consider when initiating a strategic planning process. Solucient can help gather and analyze the critical information elements necessary, conduct interviews with key stakeholders and facilitate an on-site meeting in preparation for a strategic plan.
See results: Solucient
provides project management tools and a proven, disciplined process for
identifying, planning and implementing necessary change. Our Professional
Services consultants partner with you to investigate the data you need to
answer strategic business questions. The data are the foundation for all
improvement projects. No other company offers the precise combination of
healthcare intelligence and talented, multidisciplinary personnel you need
to improve quality, reduce costs, track trends and target customers.
Insight: Community hospital sees bottom-line results
Delnor-Community Hospital in Geneva, Ill., a five-year participant in Solucient's operational benchmarking database program, was adept at using benchmarks to identify opportunities for improvement in patient care and performance. However, the hospital wanted a disciplined method to turn those opportunities into projects that delivered bottom-line results.
Solucient's Professional Services team worked closely with Delnor to foster ownership through coaching and training while developing objectives in two high-opportunity areas: an inpatient nursing unit and the hospital pharmacy. As a result, motivated, empowered individuals focused on creative, achievable solutions tailored to Delnor's operating environment. Today, the hospital's ongoing relationship with Solucient Professional Services ensures that the hospital monitors past achievements while it focuses on new opportunities.
Insight: Illinois hospital creates culture of improvement
Managers at Carle Foundation Hospital in Urbana, Ill., learned a critical lesson when they launched an aggressive performance improvement effort in cooperation with labor productivity consultants.
"A periodic, intense review is shocking and alienates people," says Beth Edrington, director of process engineering/internal consulting. "A better approach is to look at your peers, align your performance to benchmarks, and police yourself."
Solucient Professional Services consultants helped create a successful benchmarking and performance improvement culture that increased Carle managers' confidence in benchmarking. As a result, the hospital has been able to capitalize on the benefits of comparative data in improving performance and controlling costs.
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