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Provider Solutions
Market, Manage and Deliver Quality Care
Asking the right questions is key to defining success:
- Which service lines are expected to grow fastest?
- Where are our best opportunities to improve labor, supply and utilization?
- Which opportunities are best for improving costs, charges, length of stay, outcomes and delivery of care?
- Who are the real competitors in the outpatient market?
- Where and why are medical errors occurring?
- How should we invest to capture profitable growth?
- How does our clinical performance compare to that of our peers and national leaders?
Only Solucient can provide vital insights across all these dimensions of your organization.
Clinical Insights
- Reduce Variation and Deliver Quality Care
Clinical Quality Improvement
With Solucient Clinical Insights, clinical and quality managers can assess
performance, resource utilization trends and comparative benchmarks —
including length of stay and severity of illness — to improve quality
of care. Discover opportunities, uncover causes and drill down into the details
to identify and decrease the sources of variation.
And, with both quantitative and evidence-based information, you get a view
into the interrelationships between process and outcomes. Thomson Healthcare Insight Solutions support the entire quality improvement process and reduces the
burden of compliance by offering a single source of information to improve
the quality and efficiency of patient safety, patient flow and patient care,
while meeting regulatory and public accountability requirements.
Quality and Resource Benchmarking
To deliver high quality care while managing resources to the maximum benefit
requires a deep understanding of performance. Solucient Clinical Insights
provide comparative insight to help hospitals
identify top improvement opportunities for cost, charge, length of stay, outcomes
and care delivery. Evaluate performance in peer or top-performing hospitals
and compare patterns of patient care among physicians and across hospitals,
down to specific drugs, supplies, lab tests, imaging procedures, room use
and operating room use — all by day of service. Standard transaction
codes, severity- adjustment and comparative costing methodologies comparisons
are relevant and reliable.
Regulatory Reporting
Healthcare executives are faced with the daunting task of tracking, implementing,
and complying with core measures initiatives as well as managing costs and
quality outcomes of other high priority conditions. With CareDiscovery™ Quality Measures hospitals can deliver timely, efficient and cost-effective reporting to Joint Commission, CMS, and various pay-for-performance initiatives. Keep pace with changing reporting requirements and proactively prepare for regulatory audits, while minimizing the operational burden on your staff.
Physician Profiles
Tangible evidence and real data can be a strong factor in influencing physician
practice patterns. With Solucient Clinical Insights you can provide physicians
with an objective look at their performance. Study physician utilization of
radiology, lab, physical therapy, respiratory therapy, pharmacy and supplies.
Evaluate factors that impact length of stay and mortality rates. And, determine
how individual physician performance
impacts your net margin. Solucient compares physician performance with peers
and helps you examine costly treatment regimes to promote standardized treatment
and improve patient care.
Operational
Insights - Improve Operations and Revenue Cycle Management
Operational Performance Improvement
Improve your operational efficiency with Solucient
Operational Insights. Your managers can assess performance and resource
utilization as they work to identify inefficiencies and prioritize the opportunities
with the greatest impact on clinical and financial outcomes. Evaluate your
facility's costs against those of "best-in-class" organizations or peers.
Understand the gaps that exist and identify specific areas with the greatest
potential cost savings. With Insight Suite, managers can review areas of profit
and loss, reimbursement issues and capital investments with an eye toward
improving finances.
Operational Benchmarking
With more facilities, more departments and more information within those departments, the unmatched breadth and depth of comparative operational data available with Solucient Operational Insights provide precise and relevant information to help hospitals lower costs and increase operational efficiency. Identify top priorities for greatest opportunity.
Evidence-based Management
Managers in healthcare organizations are challenged to quickly locate the
information they need to stay up-to-date on relevant best practices. Solucient
Operational Insights offer a vital resource of current
evidence from peer-reviewed and operationally oriented literature. Managers
gain new ideas based on best practices with qualitative, evidence-based information
that complements quantitative and comparative information.
Budget Planning
Responding to rising costs, reduced levels of reimbursement and lack of resources puts even more pressure on budget planning. With Solucient Operational Insights, managers can reliably evaluate cost performance and FTE utilization to identify the factors that drive high costs and build accurate budgets.
Service Line Build-out Planning
Develop a baseline financial position for planning by analyzing volume, revenue and value based on relevant and reliable, quantitative information. Evaluate net margin per case at the DRG-level, by clinical category, for the service line as a whole, and by institution. Leverage strengths and identify areas where operating efficiencies could be improved for better financial performance and sound strategic planning.
Financial Management
The skyrocketing cost of care is compounded by declining and inadequate reimbursement,
delayed payments and denials and dynamic payer-provider relationships. Ascent®
offers a comprehensive approach and solution to manage the challenges of revenue
cycle management and managed care, helping hospitals ensure accurate payment
of claims and conduct better informed payer contract negotiations. By addressing
the operational, strategic, and revenue cycle workflow processes, Ascent delivers
support for the administrative and clinical functions that contribute to the
capture, management and collection of patient service revenue.
Market Insights
- Promote Key Services, Invest Wisely and Drive Continuous Improvement in
Marketing ROI
Strategic Planning
Savvy planners rely on powerful market insights and projections to develop
sound strategic plans and maximize growth opportunities while reducing investment
risk. Solucient Market Insights give planners
precise, local information on market volumes, inpatient and outpatient utilization
forecasts that incorporate the impact of expected practice patterns in technology
adoption, and physician specialty demand. That's information you need to pinpoint
the services your market demands and plan for the future.
Customer Relationship Management
Marketers using Solucient's customer relationship
management (CRM) solution are supported by customer insights, leading
healthcare consumer research and a proven consumer segmentation system. They
can develop highly targeted, direct-to-consumer marketing programs and prove
positive downstream return on investment. Solucient Market Insights empower
marketers from strategy through execution, allowing you to drive profitable
revenue streams that support your entire business.
Healthcare Consumer Segmentation
As hospital executives ask marketers to do more with fewer resources, marketers
must work harder and smarter than ever to attract and retain valuable customers.
Solucient's comprehensive targeting approach helps marketers reach out to
the people who need specific hospital services — and are most likely
to respond to marketing efforts. Customer and prospect data is enhanced with
Solucient's annual healthcare consumer research,
providing robust insight into healthcare attitudes, behavior, utilization,
decision-making patterns, and lifestyle, retail and media habits. Marketers
gain the insight they need to develop highly-focused targeting strategies
and tactics.
Service-Line Planning
Strategic planners are challenged to evaluate trends, anticipate changes and focus on targeted growth of profitable service lines. Solucient Market Insights support decision making for service line planning with precise, local market intelligence and projections that incorporate the impact of expected changes in practice patterns and technology adoption. Target business development efforts by uncovering competitive market share by service line, identifying what patient conditions are driving procedure-specific volumes and utilization, and learning how certain procedures and technologies are being used to diagnose and treat various conditions.
Physician Collaboration
Understand physician service-line volume and practice patterns profiles physician specialty opportunities to focus collaboration opportunities. Solucient helps strategic planners identify which specialty physicians are driving service-line volume and technology use as well as where those specialists are conducting outpatient procedures. As a result, management is more informed to effectively engage target specialists to support capital purchasing decisions, build referrals and collaborate with physicians in strategic and service-line planning.
Competitive Positioning
Demand is changing — do you know where you stand in relation to competitor acute-care facilities, physicians and other providers? Solucient helps hospitals assess local market profiles, competitor volumes and trends to monitor patient migration. Size the market to know what you control, understand your real competition and anticipate changes and make informed decisions.
Technology Acquisition and Facility Design
Support capital investments decisions and resource allocation by understanding
how a technology is being used to diagnose or treat various clinical conditions
and which service lines are driving technology use. Solucient Market Insights
deliver reliable, long-term forecasts of the
impact of new and emerging medial technologies that account for changing
practice patterns and technology adoption with local healthcare utilization
trends and long-term population growth.
Outpatient Strategic Planning
The growing outpatient market creates opportunity while posing the threat
of lost business due to increasing competition. To successfully plan for and
take advantage of the fast-changing outpatient market, it's important not
only to quantify demand and expected growth, but also to identify the key
drivers of utilization. Solucient can help you identify where outpatient business
is occurring and which diseases, conditions and physician specialties are
driving outpatient volumes, to develop
highly targeted outpatient business development strategies and tactics.
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