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Operational Insight Services
Disciplined Operational Improvement Drives Significant
Savings Opportunities
Business issues: Operational flexibility and insight allow hospitals to reduce costs while improving patient care and gaining competitive advantages. To increase flexibility, hospitals must first recognize the need for change and then achieve sustainable improvements. Solucient's Professional Services consulting team builds on our
ACTION O-I® operational benchmarking results to drive improvement efforts. That means healthcare providers must ask themselves:
- How can we identify the most appropriate operational benchmarks to prioritize, direct and initiate improvement efforts?
- How can we quickly translate these benchmarks into action-oriented projects that ensure a return on investment?
- How can we be sure operational performance improvements are accepted and sustained?
Focus on success: Our customized, partnering approach saves you time and valuable resources while ensuring you take full advantage of your operational benchmarking program. Our full suite of operational improvement services includes:
- Operational Assessment - This report targets improvement opportunities in staffing and medical supplies for designated departments.
- Benchmarking Readiness Assessment - Tailored to your specific needs, these engagements may involve detailed reviews of identified processes and procedures, assessment of your ability to use benchmarking data to plan improvements, training and mentoring your staff, and providing tools for ongoing success.
- Turnkey Implementation - With this comprehensive approach, we provide project management for all ACTION O-I implementation activities. We provide complete transition planning, document implementation work, assist in identifying appropriate internal program resources and train your key personnel.
- Performance Improvement Team Workshop - Your departmental teams learn to apply Solucient's performance improvement methodology in our workshops, and then meet weekly to ensure designated projects are completed.
- Targeting Through Benchmarks - Our consultants assist with department-level meetings to educate managers on ACTION O-I and benchmarking, create custom comparison groups, establish departmental performance targets and implement performance-monitoring processes that sustain change.
- Operational Performance in Action (OP-ACTION) - We
work side-by-side with selected department managers for 12-14 weeks to
translate benchmark findings into improvement projects and action plans.
- Train-the-Trainer - Our consultants provide several days of on-site training to familiarize your organization with OP-ACTION and give you the tools to implement the process department by department.
Facilitate change:
Solucient's Professional Service consultants use a "teach as we go" approach to position you for sustainable change. Our professional advisers do work with your staff, rather than doing work for your staff. No other company offers our precise combination of healthcare intelligence, multidisciplinary personnel and empowering techniques.
See results: Our professionals help you translate data in ways that help you meet your improvement objectives. We partner with you to investigate the data you need to answer strategic business questions, and improve your understanding of your ACTION O-I results. At the same time, we empower your managers to use these newfound insights in building sustainable change.
Insight: Medical Center of Central Georgia expands success
The Medical Center of Central Georgia (MCCG) recognized the value of operational and clinical benchmarking as a means to achieve new levels of performance improvement, but had inconsistent results with earlier attempts to drive change. It was time to set new expectations and do something different.
"Several months ago we engaged Solucient® to help us to revitalize our ACTION O-I program," says Joe Lavelle, senior vice president, operations. "Their assistance led to a renewed and accepted understanding of the value of their benchmarking tools. This has generated a contagious and motivating focus to utilize these tools to drive down costs and re-examine how we deliver our services.
"MCCG has rediscovered what we needed! I am confident that we will sustain the incorporation of Solucient's ACTION-O-I process not only on a department or service-line basis, but also on a global basis for budgeting and planning purposes. I am committed to this process to help us achieve our operational and clinical goals, as well as to position us for national recognizable excellence."
Robert Lummus, director, management engineering, agrees. "Several things aligned to drive us to use Solucient's OP-ACTION service," he says. "The desire to win the 100 Top Hospitals® award, the need to closely manage our costs where reimbursement is shrinking, the success of peer hospitals in using OP-ACTION, the enhancements provided by the new ACTION-O-I product, and our leadership's requirement that we hold ourselves accountable for performance by monitoring certain significant metrics. Not only did Solucient bring professional expertise and guidance to the process to provide instant credibility, but they also were able to quickly integrate into each team, helping to increase the chances of success."
Solucient Professional Services helped create a vanguard of executives and organizational leaders who can use benchmark data to drive operational improvements. They facilitated identification of a range of improvement opportunities and provided tools and techniques to drive change, using specific project plans and action steps.
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